Heart and Key Box

SHIPPING

• We ship worldwide by post or UPS, DHL & FedEx couriers.
• The delivery price depends on the total weight and will be shown at checkout.
• Same-day pickup at the Fantasmagoria office & Omniva parcel box delivery is available.
• Read the full terms here.

RETURNS

• You have 14 days from the date you received your order to send it back to us for a refund, store credit, or exchange.
• Please note that we do not refund the initial shipping price; the customer pays for the initial and returns shipping.
• Read the full terms here.

SIZE EXCHANGE

• Please return the item that did not fit back to us, and let us know which size you need. Full info here.

CUSTOMS FEES

• No customs duties for deliveries within the EU. We ship from Lithuania.
• Customers outside the EU shop Tax-Free but might have to pay customs duties & import taxes. All export fees are to be paid by the customer.
• More info here.

PURCHASE TERMS & CONDITIONS read here.

HELP

• For any questions regarding ordering or size, don't hesitate to contact us through chat > press the red chat bubble in the right corner below.