FANTASMAGORIA PROMOTIONS & SPECIAL OFFERS. DISCOUNT POLICY.
HOW TO USE A STORE CREDIT
Got a store credit shopping coupon? Write it in the "Promo code" field on the checkout page and press "Apply." The credit will be deducted from your total cart amount.
Please note that store credit can only be used on goods in your cart. A store credit coupon does not apply to shipping.
Note that you should use your store credit at once. We suggest you shop for the amount not less than the store credit you got.
HOW TO USE A PROMO CODE
Got a discount coupon? Write it in the "Promo code" field on the checkout page and press "Apply," and the discount will be applied.
DISCOUNTS TERMS & CONDITIONS
These terms apply to all Fantasmagoria sales during site-wide sales and when promo coupons are used.
- If any ordered item is returned for a refund, the refund amount will equal the price paid for the product after the discount.
- Unless stated otherwise, promotional discounts and coupon discounts are only applied on full-priced goods; promo codes are not applied to goods on sale.
- If the customer should use the coupon code to get the discount, the customer must use promo codes at the checkout by writing the code(s) in the promo coupon field and pressing "Apply."
- % deduction discount is not applied on shipping (unless stated otherwise in the promotion terms).
- We might revise the discount policy and reserve the right to cancel the ongoing promotions at any time. The latest information about discounts is always available on this page.
- Some discounts are only available to use for registered & logged-in users.
- Some promotions and discounts might be invisible and unavailable for the guest checkout. Should you wish to use discounts and special offers, please register a user account and log in to place the order.
- We reserve the right to amend these terms or withdraw promotional offers at any time.
- If you chose the "self-pickup" or "try before you buy" option and going to pick up your order at the Fantasmagoria office after the promotion ends: please note that changes to your order can't be made (even if t is a size exchange or if you decide to pick up an order partially). For any order changes after the promotion ends, we will cancel all discounts and create a new order with full-priced items. Therefore, if you plan to self-pick up your order, we recommend visiting us during the promotion days.
- Suppose you return any item (bought during the promotion) for a size exchange. In that case, we will issue you store credit equal to the price paid for the returned item (price after the discount), then you will be able to use the credit to purchase another item. Please note that the free size exchange option is unavailable during site-wide promotions or any promotions with discounts higher than 10%.
FREE SHIPPING TERMS AND CONDITIONS
Free shipping choice is only available during promotions & when a minimum order amount is met or as a special offer. The minimum may vary depending on the delivery destination.
- Please note if the "Free Shipping" coupon is used, but any ordered goods are returned, we will deduct all shipping expenses from the refund amount.
- If the "Free Shipping" promotion is available, it is only possible to use it with standard or economy couriers and post office delivery.
- Next-day or Speedy Express delivery is unavailable as a "Free Shipping" promotion. Please do not use the "Free Shipping" promo code if you wish to order Express delivery.
- When a free shipping promotion is used, we reserve the right to change the courier chosen by the customer. Therefore, the delivery time and courier may vary. For example, we might switch from Post to UPS courier, FedEx to DHL, etc.
- The delivery time stated on checkout is not guaranteed for the "Free Shipping" option. Your order might be delivered 5 to 14 days later or a few days earlier than stated during the checkout.
- When selecting a "Free Shipping" option, please ensure you are available at the delivery address during the next two months.
- If the order sent as free shipping is not picked up or refused by a customer, and the order returns to us, the initial and return shipping fee plus the 20 EUR return fee is deducted from the refund. The same fee has to be paid by a customer if a customer wants us to resend an unclaimed parcel again.
- Standard conditions apply for the size exchange of an item sent with a "Free Shipping" order. Please see the "size exchange" help section.
- The "Free Shipping" offer might be only available as a shipping option for registered & logged-in users and unavailable for guest checkout.
- We might revise the "Free Shipping" policy and reserve the right to cancel it or raise the minimum order amounts at any time. The latest information about free delivery is always available on this page.
- The delivery price can be seen when selecting a courier. The delivery price will be deducted by 100% once the "Free shipping" coupon is used.
HOW TO FIND YOUR PROMO COUPON
Log in and check the promo codes in your account's "Discounts & Vouchers" section to see your discount coupons and offers.
Did you know? Once you spend 500 Euro on our website within one year – you'll become our VIP customer. More info here.
Q: How can I find out about upcoming promotions or sales?
A: Subscribe to our newsletter and follow our Instagram account to be the first to know about these deals. Also, check back to the Fantasmagoria website more often.
Q: I forgot to use a discount code. Can you apply it backward?
A: Sorry, it is not possible to apply a discount on the order already placed, but we will issue you a shopping coupon equal to the discount that you missed using on your next order or extend your discount coupon! The only condition is that you place the order within the month.
Q: Why can't I use two discount codes?
A: Sorry, but usually, only one deduction discount code is available to use at one time. However, if available, you can use the discount coupon, your credit coupon, and a free shipping coupon (if available).
If you have more questions, let's chat > hit the chat bubble in the corner.
Past Promotions can be found on this expired deals page.
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