Shipping and Delivery
We ship worldwide! All deliveries are registered and trackable.
You can choose between same-day pickup in our office / 1-4 days Express delivery by couriers / or Economy delivery by couriers or Post which takes from 5 days up.
Everything you see online is in stock and ready for speedy delivery to you. Once you place the order - all goods are reserved for you!
Please choose your delivery country on checkout and see available delivery couriers for your country.
Customers can choose between UPS/DHL/FedEx economy and express courier delivery, National Post Office delivery, Omniva parcel boxes, and self-pickup at our office. If we'll offer more delivery options - they will be available at checkout.
We ship all orders from our office in Vilnius, Lithuania (Europe Union).
Order collection and preparation for shipping take only 1-5 working days.
Our team has the highest level of skills in quick order picking, packing, and handling packages.
I want to find out the delivery time and price very quickly!
We can show you a real-time delivery estimate with guaranteed accuracy!
Check the shipping options, delivery time, and price on the product page by picking the size you want and pressing the "Delivery options, date & price" tab.
Make sure the delivery country at the top of the page is correct.
How long does it take to prepare my order for shipping?
We have everything in stock, and once you place the order, all goods in your order are reserved for you.
We generally prepare the order within 2-5 days after receiving your payment and immediately ship via the courier you chose at checkout.
If you choose UPS Express, FedEx Express, or DHL Express delivery (not the Economy or Standard options, but the Express option) on checkout - we will prepare and ship the order within 1-2 working days after receiving your payment.
How quickly will I receive my order?
The choice is yours! Depending on your country, you can receive your order in 1-5 days if you choose Express courier delivery or in 10-60 days if you choose post office delivery.
Delivery times are written next to the available delivery options and are accurate.
We always recommend choosing a courier, as delivery times by post are unpredictable and shipments by post are not fully trackable.
If you are local or visiting Lithuania, you can pick up your order same working day in our office in Vilnius!
How much does it cost to deliver my order?
It is easy to find out!
- Add the items you want to the shopping cart
- Go to the checkout page
- Choose the delivery country
- Enter your postcode (zipcode)
- See available delivery options with delivery time and price written next to them.
We guarantee the accuracy of the delivery times written!
Please note that shipping fees vary according to the total weight of the shipment, the box's size, and the delivery address. The delivery price might be different within one country, as some locations are considered "out of delivery zone" rural locations, difficult to reach for the courier.
It is an urgent order, and I need it tomorrow, or at least within a few days! Is this possible?
Absolutely possible because we have everything in stock and ready to ship your express order right away! To receive your order within 1-3 working days in the EU or within 3-5 working days outside the EU (US, UK, Mexico, Australia), please always choose Express delivery offered by UPS, FedEx, DHL couriers on check out or, if you are in Vilnius, come pick up your order same day.
How do I track my order?
Once we ship your order - we will send you the tracking link.
If you picked courier delivery - you could start tracking in the evening of the same (shipping notification) day and see the estimated delivery day within 24 hours after we shipped your order.
If you picked post office delivery, you could start tracking in about 5 to 10 days if you live in the EU or 10 to 30 days if you live outside the EU. Sadly, the post deliveries are not always fully trackable.
We always send registered parcels by priority post. However, due to current traffic disruptions, post deliveries delay quite often, even within Europe.
Parcels shipped by post will show shipping date when tracked at the Lithuanian post page (the link you'll receive by email), then it might be a few weeks or months of silence, and then your local post office tracking page will show that your parcel has arrived at the destination country.
Or... you might be a lucky one and receive the order we sent by post within a week or two.
Is free delivery possible on a certain amount of orders?
Yes, if your single order is over 1000 EUR - please contact us on chat for the free-shipping code.
Please note, we do not include the shipping price in the product's price, and we pay couriers the same amount you pay us for delivery to your address.
Please also note that the shipping costs will be deducted from the returned items in case of the return (exchange or refund).
I live in the EU. Can I expect quick delivery, and do I have to pay any taxes or customs duties?
Great, we are also based in the EU! And yes, you can expect rapid delivery by the chosen couriers! Because we ship from within the EU, you won't need to pay any taxes, and customs will never stop or inspect your packages delivered by us. Ordering from us is a worry-free experience, and we'll deliver faster than your local store! ;)
I live in the United States / UK / Switzerland / Norway / Australia / Russia / another country outside the European Union. Do I have to pay taxes and customs fees on the arrival of my order?
Well, most likely yes, but only if your order is over a certain amount, which is determined by your country's tax & customs office.
On the bright side, you shop tax-free with us! Once you choose the delivery country outside the EU, all the prices are TAX-free, and you pay 21% less than our European customers. According to our customers outside the EU, any taxes they paid are always less than that!
In the US, Russia, and Australia, the minimum taxable/billable order amount is quite high. But don't just take our word for that - do your research as the customer is the one who's responsible for all the duties and taxes.
Please note, you don't pay any taxes or customs duties to us, so if your local customs office or courier (UPS, DHL, FedEx, or Post) will ask you to pay duties - it is obligatory.
To find out about possible taxes and duties, please call your country's customs info-line, search online or simply, start with the small order from us and see how it goes with the customs.
I got an SMS / email from delivery couriers telling me I have to pay a certain fee before delivering my order; what do I do?
First of all, please make sure you got the real message from the real shipper, and that the order is from Fantasmagoria, and that they include your order number. The sender of the message must provide this information. If it is not provided - please contact them and ask for details or contact us right away. If all the info is provided, pay the duties, receive your order, and have a happy day!
Do you ship to my country?
Yes, we do! We ship to over 75 countries worldwide. If your country is not on the list - message us on the live chat, and we'll add it!
Can you ship to PO Box?
Sorry, delivery to PO Boxes is not possible. Please choose your home or work address for the delivery.