CHRISTMAS VACATIONS

Dear customers, we are leaving for a National Holidays and short vacation from December 24th until January 3rd.
Please note that all orders placed after December 23rd at noon (12:00, Vilnius time) will be sent when we return to work from January 3rd.
All orders received during our holidays will be processed during the first 2 weeks of January.

All messages and emails will be answered after our vacation.

Happy holidays from the Fantasmagoria team! Thank you for your orders! We appreciate your patience while waiting for us to return from the holidays and ship out your orders.

Did you know? We extend the return timeframe for gift purchases. All orders purchased in December (from 12.01 until 12.31) can be sent back on the first week of January, but no later than January 14th. For example, say you received your order on Dec 5th, you gifted it over Christmas but missed the size selection. Welcome to ship the item back to us for a refund or size exchange. Please send it back within 2 weeks after Christmas (ship before January 14th). More info on returns can be found here.

Happy New Year from Fantasmagoria


HOLIDAY DELIVERY

We strongly recommend choosing courier delivery when placing orders any time in December & choose Express UPS delivery when placing an order any time after the 10th of Dec.

Choose UPS couriers

HOLIDAY SHIPPING DEADLINES

If you want to receive the order before the Christmas holidays, make sure you place & pay for the order before these dates:

Destination Courier Last Order Date
Worldwide UPS Express 20 Dec
EU UPS Standard 13 Dec
Worldwide FedEx 9 Dec
LT, LV, EE Omniva 9 Dec
EU Post Office 24 Nov
Outside the EU Post Office 1 Nov
Fantasmagoria Vilnius office Self-pickup 20 Dec

We will do our best to ship all orders within 48-hours. Should you have any questions about the delivery, please call us at +37060092442

 

Please note, that we should receive your payment before the "last order date", so if you pay for your order by bank transfer, please place your order 3 days earlier than the "last order date' and make sure you pay the same day.

The info above is valid for our retail customers only. If you are our wholesale business customer and want to receive your order before the holidays, please make sure you place and pay for your order before the 10th of December.

Please note that everyone (including courier services) are extremely busy during this time of the year, plus Covid-related traffic disruption and bad weather condition during this time of the year may delay the delivery.
Disclaimer. While we will do everything we can to process and dispatch orders within our stated time frames, we cannot guarantee delivery by a set date. We work closely with our delivery partners to ensure a speedy service however there may be factors out of our control that could impact delivery timeframes.

   


DELAYS DURING HALLOWEEN, BLACK FRIDAY SALES & CHRISTMAS HOLIDAYS

Dear customers, the hectic period of holidays sales starts on October 10th and ends at the end of January.

We try to pack and ship your orders as usual within two workdays, but please expect a delay during the holidays.

Order Processing (picking/packing/shipping) may take up to 10 days extra & delivery might delay too. Below is the approximate possible delivery delays by couriers:

1.     Up to 3 days by UPS Express

2.     Up to 8 days by UPS standard

3.     Up to 12 days by FedEx

4.     Up to 5 days by Omniva courier

5.     Up to a few weeks by Post

6.     Up to 3 days for self-pickup at Fantasmagoria office

 

Shopping for Christmas gifts? We recommend you place your order in October, so there is enough time to 100% receive your order in time and pack your gift.

Thank you for your understanding and patience, dears :)

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