Purchase Terms and Conditions

By placing the order on this website, you confirm that you have read and understood the product name, description, details, checked all the photos & available videos, understood and checked the sizing charts.

By placing the order on this website you are liable to check your email for information regarding the order processing and shipping.

You are also responsible for tracking the delivery and be available at the delivery address during the delivery time or/and pick up the order within the given time at the post office or order pickup point.

The language used on this website is English. By placing the order on this website, you confirm that you understand English and won't complain about any of our terms of service or product descriptions because of language difficulties.

By placing the order on this website, you accepted our selling & purchasing conditions, and confirm that you have read, understood, accepted, and agreed with the following policies:

Fantasmagoria team works Monday-Friday 9 AM - 6 PM, Vilnius time (with a lunch break from 1 PM until 2 PM).
We do not work at night, on the weekends, and during the national holidays.

All orders and all requests will be processed only during working hours. 

Please note, that no chat messages, social media messages, emails, calls will be answered during our off-work hours.
 
We take a week or two weeks of vacation once or twice per year. We will notify you about it 2 weeks in advance (the message will be written at the top of the home page). During our vacations (or vacation of the warehouse manager/CEO/accounts), the order preparation and shipping might take few days slower, and we might temporarily remove the Express delivery option from the web shop’s checkout page. 
 
We are a small family business with a team of few people doing all the job here. Please do not be upset or stressed over the unanswered messages during the weekends/holidays/night-time.
 
Please note, that there will be no delivery and/or delivery might take longer during the national holidays in your country. 

National holidays in Lithuania are: 
1st of January 
16th of February 
11th of March 
Easter holidays (date vary yearly) 
1st of May 
24th of June 
6th of July 
15th of August 
1st & 2nd of November 
24-26th of December 
 

Should you have any questions - please contact us through chat, phone, or email - we are here to help and serve you. 

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