Are you in Vilnius? Want to pick up the order yourself or try an item before you buy? Please place an order and visit us!

Fantasmagoria office is located at Jaksto street, house number 9, room 108, first floor, right before the stairs to the theater's hall. Enter the building through the "Vaidilos" theater.

For directions, type in "Fantasmagoria" on Google maps. If you can't find us, call +37064866613, and we will meet you.

We are open from 9:00 until 18:00 Monday-Friday (closed for a lunch break from 13:00 until 14:00). Please note that we do not work during the weekends and national holidays.

 


PLACING A SELF PICKUP ORDER

Free Delivery

  1. Please choose "Pick up" or "Try then buy" as the "shipping method" on checkout.
  2. Continue to the payment page.
  3. Choose a payment method, and confirm your order.
  4. Visit us within a week, during the time mentioned at the selected pick-up option.

"Self-pickup at the Fantasmagoria" delivery options will only appear if you select "Lithuania" as the delivery country.

Do you live outside Lithuania but visiting Vilnius and want to pick up your order at our office?
Please enter your billing address and mark "Ship to a different address" on checkout, then enter Fantasmagoria address: Jaksto 9- 108, 01105 Vilnius, Lithuania.

 


PAYMENT

You will pay for the order when picking it up at our office.

We accept these payments: credit or debit cards or phone (V-pay & ApplePay is also available).

If you can't pay by card, you can pay by bank transfer through your online bank on your phone.

Note that cash payments are not possible.

 

 


TRY BEFORE YOU BUY

If you want to try on clothing or shoes:

  • Please choose "Try then buy" as the "shipping method" on the checkout.
  • Continue to the payment page & Confirm the order.
  • Come over within a week: Mon-Fri from 9:00 until 12:00 or from 14:00 until 17:00.
  • If something is not suitable, you can cancel, change size or select a different product.
  • You can edit the order while at our office by canceling and placing a new order for selected items. Our staff will help you out.

 


QUESTIONS AND ANSWERS

 

Q: IS THERE FANTASMAGORIA PHYSICAL STORE?
A: Not at the moment, sorry. Our physical shop is temporarily closed. However, we plan to reopen the Fantasmagoria store in Vilnius later next year. Welcome to follow our Instagram & subscribe to the newsletter to be the first to know when we participate in the exhibitions and conventions and launch a pop-up store.

 

Q: CAN I WALK INTO FANTASMAGORIA OFFICE TO GET AN ITEM I WANT, BUT WITHOUT PLACING THE ORDER?
A: Please place the order first, then come over to pick it up. Should you have any questions, please call us at +37064866613 or contact us via chat.

  

Q: I AM NOT SURE WHAT MY SIZE IS. SHOULD I ORDER SEVERAL ITEMS?
A: Please check the size chart and select the size you think would suit you best. Do not order several sizes, only order one size per item. If needed, we will bring you another size right away. Should you have any questions, please call us at +37064866613 or contact us via chat.

 

Q: HOW MANY ITEMS CAN I ORDER TO TRY ON?
A: Please do not order more than 10 clothing items or footwear. If you want to try on more than ten items, please get in touch with us via the website's chat, as we'll have to schedule your arrival time.

  

Q: DO YOU REALLY HAVE EVERYTHING IN STOCK?
A: Yes, we do! Everything you see online is in stock, and once you place the order, the products are reserved for you. Once the order is placed-  you are welcome to pick it up in 10 min, during weekdays and during our working hours.

 

Q: HOW LONG WILL YOU KEEP MY ORDER?
A: We keep orders for seven days; they will be automatically canceled after this. If you can't visit us or can't make it in time, please get in touch with us by phone, email, or live chat.
IMPORTANT: If you ordered more than five goods, please come to pick them up within three working days after placing the order.

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION. DO I HAVE TO WAIT FOR AN ORDER CONFIRMATION OR EMAIL FROM YOU?
A: You don't have to wait for the confirmation email. Once you place the order, you are welcome to come over to pick it up right away.

 

Q: HOW LONG DOES IT TAKE TO PREPARE THE ORDER I PLACED?
A: We have everything in stock here in Vilnius, so it usually takes 5 to 15 minutes. However, if you ordered more than a few items, or there are other customers before you, please be ready to wait for 10 to 30 min.

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION, BUT I CAN'T COME OVER. CAN SOMEONE ELSE PICK IT UP FOR ME?
A: Of course! Please make sure they know your full name and order number and can pay for your order by card.

 

Q: I PLACED THE ORDER ONLINE WITH A SELF-PICKUP OPTION, BUT I CAN'T COME OVER. CAN YOU SHIP IT TO ME?
A: Sure, please contact us by email at [email protected] or via chat. We will then cancel your order, so you can reorder the goods you need with the preferred delivery option.

 

Q: I AM COMING FROM ABROAD AND WILL BE IN VILNIUS ONLY FOR A WEEKEND. DO YOU WORK ON SATURDAYS?
A: We don't work on the weekends. But if you plan to place the order of 500 EUR or more, don't hesitate to get in touch with us at least one week before arrival and we shall check if one of us can work on Saturday.

  

Q: CAN I RETURN AN ORDER I RECEIVED BY POST/COURIER TO YOUR OFFICE?
A: Yes, of course. Please do it within 14 days after receiving the order. Ensure the item is returnable, its condition is original, there is no dust or animal hair, neatly folded, all labels are intact, and the product is packed in the original packing.

Make sure you have up to 15 min time to wait until we inspect the returned item.

If you want a size exchange - contact us via email or chat in advance, before your arrival.

If you want a refund - simply tell us on arrival. Return for store credit is also possible.

You can find all the information about the returns on the Fantasmagoria help pages.

  

Q: HOW DO I RETURN AN ORDER I BOUGHT IN YOUR OFFICE?
A: Please return the order within 14 days after picking it up. You can bring it to our office or send it to us by post or courier.

If you paid by card during order pickup - make sure you keep the receipt of the payment; otherwise, we won't be able to accept the return.

You can bring the returned item with the payment receipt copy back to our office or send it to our address.

Ensure the item is returnable, its condition is original, there is no dust or animal hair, neatly folded, and all labels are intact and packed in the original packing.

If you want a size exchange - contact us via email or chat in advance, before your arrival.

Refund is only possible to the same card you originally paid from and may take up to 3 weeks.

Return for store credit is also possible.

You can find all the information about the returns on the Fantasmagoria help pages.

 

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